|The WINDEV, WEBDEV and WINDEV
are compatible and share project elements. It has never been easier to build
Assistance Directe® (Direct Assistance)
Support for demanding professionals
You develop strategic applications?
You want personalized, extended support?
You know that looking for solutions for hours is not cost effective
for your employer?
Our "Direct Assistance" service is meant for you!
A personalized assistance service for PC SOFT products, the "Direct Assistance" service allows you to connect right with the information you need.
How it works
You sign up for a subscription to Direct Assistance and set a time credit.
Your dedicated contact is assigned.
Each of your email inquiry is processed by your dedicated contact.
The time taken to answer each of your inquiries is added up.
You use your subscription on an as-needed basis, at your own pace.
There are 3, 4, 6, 10, 30 and 60 hour packages.
In what case should you subscribe to Direct Assistance?
First if you want a cost-effective and efficient service, and especially if you fall in any of the following cases:
Team of 3 or more developers
100 or more copies of your project in distribution
Revenue generated from your project is greater than $100,000
Number of end users greater than 100
You want extensive, priority support
You don't like to wait
Direct assistance is very cost-effective because it saves you a lot of time.
You quickly get the specific information you need, and you save precious time.
Furthermore, you benefit from the experience of your contact during the design phase.
Only time actually spent for you is counted.
An efficient complement to the Free Technical Support
Direct Assistance lets you personalize your relationship with the PC SOFT technical support engineers, talk about wider technical subjects, more complex and more specific that what you can discuss in a regular free technical support call.
Don't wait and request a sample subscription contract for your review from our sales department!
Here are some examples of tasks performed by Direct Assistance
any question on PC SOFT products of course
write a subroutine (code, component, Web service, ...) based on specified
Look for a bug in provided source code
advice provided on submitted code
advice on the network installation of an application
details on an API
installation of a Web server
Direct Assistance is a very cost-efficient service and you'll soon won't be able to do without it! Click here to see the price list