Frequently Asked Questions (FAQ)

Your software is fully digital and no longer requires a dongle.
New features are published on a regular basis.
Our subscription packages make budgeting much easier.
For customers outside France, customs fees are no longer a concern.

As a subscriber, you have access to all versions available since version 24. Simply install the desired version from your client portal. You will always be up to date.

You have a client portal where you can find your different subscriptions and their details (renewal date, invoices, etc.). From this portal, you can install the different software products on your computer.

This portal also allows you to subscribe to other products or to manage your payment methods.

Yes. You can install your software on multiple computers and simply switch from one computer to another. When your software is running on one computer, you cannot use it simultaneously on another.

One-time initial fees are paid only once at the beginning of your subscription. One-time initial fees include the cost of the technical configuration required to access the software.

If you have a standard (dongle-based) license, you can benefit from a discount on these fees.

Your subscription period is defined by your subscription plan. The subscription is automatically renewed at the end of the initial period. You can cancel your subscription at any time, subject to 3 months' notice. Details of cancellation conditions can be found in our GTC.

Owning dongle-based licenses entitles you to a discount on the one-time initial fees.
You can keep these dongles.
You will receive an update procedure for each dongle.
By completing this procedure, you indicate that the dongle-based license has been converted to a subscription-based version, which validates the discount.
These dongles are only useful if you need to use an old version (23 and earlier).
Your subscription will allow you to run versions 24 and later.

Yes.

Yes. You still benefit from 15 requests per subscription year and per seat.

No. Simply log in with your email address and password.

Yes, you retain ownership of your all the elements you create in your projects. You can save projects locally, on a server or in the cloud, as you choose.

Yes, you can continue to distribute the applications you have created during your subscription period.

Yes, you can. Just note that a one-time initial fee will be applied to any new subscription.

Yes, you can exchange a damaged dongle. An exchange fee will be charged, contact us to learn more. You can also convert your dongle-based license to a subscription, and get rid of all the risks of dongle-based licenses.