Cross-platform application development software suite Integrated software for developing cross-platform applications

DIRECT ASSISTANCE

SUPPORT FOR DEMANDING PROFESSIONALS
  • You develop strategic applications?
  • You want custom, comprehensive support?
  • You know that spending hours looking for solutions is not cost-effective for your company?

Our "Direct Assistance" service is perfect for you!
Direct Assistance, a custom assistance service for PC SOFT products, allows you to obtain exactly the information you need.

How it works

Sign up for a subscription to Direct Assistance and set a time credit.
You will be assigned with a dedicated contact.
Each of your email inquiries will be processed by your dedicated contact.
The time taken to answer each of your inquiries is added up.
You use your subscription on an as-needed basis, at your own pace.
There are 3, 4, 6, 10, 30 and 60-hour packages.

In what case should you subscribe to Direct Assistance?

First, if you want a cost-effective and efficient service, and especially if you fall into one of the following cases:

  • Team of 3 or more developers
  • 100 or more copies of your project distributed
  • Revenue generated from your project above €100,000
  • Over 100 end users
  • Strategic project
  • You want comprehensive, priority support
  • You don't like to wait
Cost efficiency

Direct Assistance allows you to cut costs, as you save a significant amount of time. You obtain exactly the information you need, almost immediately, thus saving precious time. Besides, you can benefit from your contact's expertise while developing your project. Only the time actually spent is taken from your credit.

An efficient complement to the Free Technical Support

Direct Assistance lets you personalize your relationship with the PC SOFT technical support engineers, address wider technical subjects, more complex and more specific than what you can discuss with the free technical support.
Request a subscription contract to our sales department!

Here are some examples of what Direct Assistance can do for you
  • Answer any question on PC SOFT products, of course
  • Write a subroutine (code, component, Web service, etc.) based on specific requirements
  • Look for a bug in a given source code
  • Provide advice on a given code
  • Optimize processes
  • Provide advice on the network installation of an application
  • Provide details on an API
  • Install a Web server
Comparison

Free Technical Support / Direct Assistance

DA: Direct Assistance | FTS: Free Technical Support

  DA FTS
Response to a specific isolated problem Yes Yes
Response to a non-isolated problem Yes No
History of messages exchanged Yes Yes
Check hardware configuration Yes No
Take control remotely Yes No
Help for installing the Web server Yes No
Check code containing less than 30 lines Yes Yes
Check code containing more than 30 lines Yes No
Search for bugs in a program Yes No
Question about Windows API Yes No
Follow up your development Yes No
Analysis and program audit Yes No
General advice for writing code Yes Yes
Assistance for writing code Yes No
Optimization of your code Yes No
Same representative on each request Yes No
Transfer files, DLLs, etc., with representative Yes No
Response within 16 business hours Yes No
Application storage (upon request) Yes No

Direct Assistance is a cost-efficient service. Soon you won't be able to do without it! Click here to see pricing.