CONTACT OUR FREE TECHNICAL SUPPORT
Before getting in touch with our Free Technical Support, please read the following suggestions:
ISOLATE THE ISSUE
When you encounter a problem, try to isolate it, and then reproduce it using a minimum number of elements.
If you send a section of the source code, send no more than 30 lines, unless requested otherwise by your recipient.
STEPS TO REPRODUCE AN ISSUE
To ensure a fast answer to your request, we insist on the importance of providing us with precise and clear directions on how to reproduce the problem.
Describe, as precisely as possible, all the steps to reproduce your problem.
Don't forget that the people who will process your request do not know your application.
Therefore, your directions are key to understanding, reproducing, and eventually solving the problem.
Clearly describe the object of your request.
Never refer to a previous e-mail.
The more precise and clear you are, the faster we'll be able to help you.
If you got an error message, please keep the exact text of this error.
Describe the solutions and methods implemented trying to resolve or work around the problem.
Many "software" errors are caused by hardware problems.
Check your computer.
Check your network: configuration, cabling, address, etc.
Check your video, printer and network drivers.
Run a ScanDisk to make sure that no file is corrupted. If a module is corrupted, reinstall this module from your backup copy or from the product setup media.
SUBJECT RELATED TO PC SOFT
Make sure the subject of your request is related to PC SOFT.
The Free Technical Support does not provide help for Windows APIs, Word Basic commands, Windows configuration, TCP/IP configuration, network settings, etc.
How to contact PC SOFT Free Technical Support?
Via TechSupportRequest (recommended).
Requests are generally processed within 24 to 48 hours.
Please do not attach files larger than 10 MB to your emails. For larger files, upload a ZIP archive to a server (Web, FTP, transfer/sharing site, etc.), and include the download link in the reproduction steps.
Note: we handle more than 100.000 inquiries a year, we may make mistakes or may not fully understand a question. If you are not satisfied with an answer, reply by e-mail or fax with the initial question, the answer you received and your comment. We will do our best to find the ideal solution.